We are Hiring: Growth Hub Navigator

JOB TITLE– Growth Hub Navigator

TEAM – Business East Sussex

LOCATION – Hastings

REPORTING TO – Growth Hub Manager

SALARY – £25,000-£27,000

CLOSING DATE: 27th July 2018 (Interviews expected w/c 6th August)

Please email info@ldbgroup.co.uk with a copy of your CV to request an application form.

MAIN PURPOSE OF THE ROLE

To raise awareness of the support available through the Growth Hub to help businesses to grow

KEY RESPONSIBILITIES

  • To promote the services of the Growth Hub
  • Represent the Growth Hub at appropriate marketing events, exhibitions, networking events and other relevant meetings
  • Proactively build market awareness of services through social media, building relationships, networks and client referrals
  • Identify the most appropriate referrals to both local and national providers
  • Ensure impartial and transparent referrals to local, national and private providers
  • Determining the businesses needs by questioning and listening to their requirements
  • Completion of business diagnostics and ongoing support
  • Follow-up referrals with businesses and providers to monitor take-up and level of satisfaction
  • Relationship management
  • Maintain accurate and up to date records including regular and timely updating of CRM
  • To support continual process and service improvement
  • To undertake such other tasks as considered appropriate by your Line Manager or Chief Executive

Contact and Communication

  • With individuals and businesses wishing to grow their businesses
  • With external partners, funders and stakeholders
  • With colleagues and partners to projects

KEY PERFORMANCE MEASURES

  • Achievement of key contractual targets
  • Businesses correctly advised and signposted on services and support available
  • Ensuring delivery of the Group’s business plan objectives and targets
  • Colleagues satisfaction with support for specific projects
  • Adherence to all Data Protection, Confidentiality and Compliance protocols
  • Meeting prescribed targets relating to our quality and contractual standards, including ensuring the CRM system is up-to-date at all times.

Financial Accountability – None

Employees responsible for – None

PERSON SPECIFICATION

Requirement:

Education, training and qualifications

Essential

  • Educated to Level 3 standard or equivalent

Desirable

  • Professional business qualification

Skills, knowledge and abilities

Essential

  • Ability to work accurately and to tight deadlines.
  • Good communication skills, written and oral.
  • Presentation skills including the use of Powerpoint
  • Flexibility – the role will require significant flexibility in being able to work across a range of projects, and with a range of stakeholders
  • Strong organisational (including time management)
  • Determining the businesses needs by questioning and listening to business – both face to face and telephone
  • Highly developed networking skills
  • Numeracy, computer skills, including the use of spreadsheets, word processing and other relevant software packages
  • Knowledge of the local economy and wider economic influences
  • Preparation and delivery of presentations
  • Identification and signposting of leads

Desirable

  • Credit analysis and risk/debt management
  • Financial analysis/credit assessment
  • Coaching and/or mentoring
  • Decision making
  • Understanding of marketing and sales
  • An understanding of the projects being delivered and target beneficiaries
  • An understanding of the range of business support, training and finance offered

Experience

Essential

  • Working with and providing advice to, and understanding the needs of, businesses (of different sizes and sectors) and stakeholders
  • Customer Service Representative or business support/enquiry handling background

Desirable

  • Previous experience in a commercial/financial environment
  • Previous inward investment/commercial property experience

Personal attributes

Essential

  • The ability to work as part of a team, within an office environment but also self-motivated to work alone in a peripatetic capacity
  • Ability to work with a range of people including the general public, partners and public sector colleagues.
  • The ability to work to deadlines, with good time management and efficient work patterns.
  • Ability to work on own initiative
  • Creativity – the ability to generate solutions for businesses
  • Ability to establish and build relationships with external parties, other business partners and key influencers
  • Ability to assimilate new information readily and to apply it practically

Role Specific Requirements

  • Ability and flexibility to travel within the county and more widely to ensure the delivery of outcomes is an essential of this role
  • Networking is a core part of the role and you may be expected to attend these events outside of the core working hours
  • It is expected that the successful applicant will have access to a suitable vehicle which will need to be insured for business use. Costs incurred for vehicle use for activities in connection with the position will be reimbursed at an agreed rate per month.

Closing date: Friday 27th July

Please email info@ldbgroup.co.uk with a copy of your CV to request an application form.


Managing a business while on holiday

Research suggests that many entrepreneurs find taking a holiday challenging, as managing a business while on holiday can be difficult. With the UK’s early heatwave making many consider taking time off to enjoy the weather; it raises the question of how entrepreneurs flying solo or managing small teams can get a well-earned break without relinquishing control over their business.

While many entrepreneurs and business owners decide to forgo holidays in favour of building their companies, there are plenty of reasons it’s wise to take a break. Here, our team of business experts offer their advice for managing a business while on holiday without taking your eye off the ball:

 

  • Prepare – It seem easier said than done, but ensuring you start preparing for your annual leave in sufficient time can help you to feel more comfortable about going away. Think about what you have scheduled in for that time in advance, and prepare and delegate as necessary. Managing a business while on holiday is easier if you let any important contacts know you will be away and your return date so that you know you won’t be missing anything important.

 

  • Learn how to delegate effectively – When you start a business, it’s tempting to want to keep control of many things. It’s good to get in to the practice of delegating if you have a team, as it will stand you in good stead for when work becomes unmanageable. Managing a business while on holiday is easier done if you’re not trying to run things alone. Think about the strengths of your team and what they like to do – people generally respond better to being given tasks if it’s something they enjoy or excel at. If you’re flying solo, consider making it clear when customers / suppliers can expect replies from you and see if someone you trust is able to handle any emergencies in your absence if necessary.

 

  • Make sure your handover is clear – It’s unfair and won’t go down well if you land work on staff without making sure everyone knows what they’re doing and how to do it. The key to managing a business while on holiday is to create a handover where tasks and priorities are clearly outlined. Make sure you’ve sent it round with sufficient time for people to ask questions if they don’t understand to minimise the risk of being contacted while you’re away.

 

  • Do research on your holiday destination – Most places have Wi-Fi, but be sure to check if you are going somewhere remote if you will be able to receive and make calls or emails. Be sure to let people know times you definitely won’t be contactable – EG when you are on the plane and who they should contact instead in case of an emergency.

 

  • Schedule and automate where possible – Scheduling and automating processes can help to keep things ticking over while you are away without the need for passing work over to someone else. There are plenty of services out there that can help to make life easier when managing a business while on holiday.

 

  • Set aside a specific time to check in with colleagues – and stick to it! It’s tempting to check emails by the poolside, but especially if you’re going away with family, time away from checking in at work is healthy. If you know you’ll want to check emails and calls set aside a specific time frame and stick to it. If things can wait until you return, only deal with what’s urgent.

 

  • Don’t forget to set your ‘out of office’ – This will stop you being chased by people for things so can help you to really get the break you deserve. It’s wise to add the date of your return so people know when to expect a reply, and a note explaining what to do if the matter in question is urgent.

 

  • Have a clear diary for when you return – Managing a business while on holiday becomes much less stressful if you know you have set aside time to catch up on your return. Don’t over fill your diary the week you are back and set aside time to catch up with your team as well as your emails.

To find out how the business experts at Business East Sussex could help you better manage or grow your start-up or SME, please contact us here or call us on 0844 415 2260


Spring clean your business finances

If there’s one area that’s integral to keeping a successful business running, it’s keeping your business finances in order. Despite this, it’s an area of business many entrepreneurs and small business owners find difficult to manage. With the end of the tax year having just passed and spring in full swing, there’s no better time to spring clean your business finances and assess your spending, so our experts have compiled their top tips concerning all things cash!

Tighten your bookkeeping processesIt sounds dull, but ensuring efficient management of all your invoices and outgoings is a crucial part of keeping a small business running. If this is something you do yourself alongside other duties, consider employing someone to do this for you or look in to trusted online systems that can support you with this.  It can seem like an extra expense, but if you can streamline processes and save valuable work hours you may find in the long run, it’s more than worth the investment.

Assess your outgoings and operationsNaturally, this will be something most business owners are used to doing, but opening up to different options for various aspects of running your business could help you make changes you hadn’t thought about. For example, could you automate some processes to make them simpler?  Is outsourcing some aspects of your day-to-day running costs effective? Could being located in a certain area help to grow your business? These are all questions to consider so you can ascertain where to make savings and where to spend.

Apply for a grantOne thing many entrepreneurs wish they could do is grow their business, but a lack of funding can put unnecessary obstacles in the way. Despite what many people believe about having limited access to business finances, grants are available in East Sussex to help fund business growth.

Get support and advice from a trustworthy source The business advice team at Business East Sussex can offer support, mentoring and advice on all aspects of your business finances. Support sessions are available with advice on starting, growing and financing a business. You can find out how to get the right support for your business here.

Check out free resources – One of the great things about access to the internet is that there are many resources available free of charge and at the click of a button that can help you to keep your finances in check and manage business admin. Take a look at the Let’s Do Business Group advice section for useful free options.

Have a sound invoicing system – and stick to it! This will make business finances much less hassle. Be sure to send out invoices as soon as you can after work has been completed, and clearly outline your payment terms.  If you often undertake high value jobs, be clear before any work is undertaken when you’ll need payment so people know how much is required and by when.

Don’t spend budget on training unnecessarily   It can seem like there’s a million and one things to learn when running a small business, particularly if you don’t yet have budget for many staff members. There’s marketing, GDPR, first aid, HR and more to keep track of, but there are a number of local free or low cost workshops and events available to help with this – these can also help you to save on precious business finances.

Remember time is money! It’s tempting to think of business finances and money as only physical expenditure, but by spending unnecessary time on things, you’re also wasting resource and subsequently time that could be spent generating your business more revenue. Are you tied up in meetings most days without opportunity to actually get work done? Perhaps you find yourself replying to emails all evening without a break? Think about ways you can be more productive to save your valuable time – are those networking drinks really a must do? Do you need to travel for hours to a meeting or could it be done over Skype? Chances are there are small tweaks you can make to your diary to save time and money.

Do you want to find out how to manage your business finances? Simply contact us here or call one of our friendly business experts to arrange a support session on 0844 415 2260.


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