We are Hiring: Growth Hub Navigator

JOB TITLE– Growth Hub Navigator

TEAM – Business East Sussex

LOCATION – Hastings

REPORTING TO – Growth Hub Manager

SALARY – £25,000-£27,000

CLOSING DATE: 27th July 2018 (Interviews expected w/c 6th August)

Please email info@ldbgroup.co.uk with a copy of your CV to request an application form.

MAIN PURPOSE OF THE ROLE

To raise awareness of the support available through the Growth Hub to help businesses to grow

KEY RESPONSIBILITIES

  • To promote the services of the Growth Hub
  • Represent the Growth Hub at appropriate marketing events, exhibitions, networking events and other relevant meetings
  • Proactively build market awareness of services through social media, building relationships, networks and client referrals
  • Identify the most appropriate referrals to both local and national providers
  • Ensure impartial and transparent referrals to local, national and private providers
  • Determining the businesses needs by questioning and listening to their requirements
  • Completion of business diagnostics and ongoing support
  • Follow-up referrals with businesses and providers to monitor take-up and level of satisfaction
  • Relationship management
  • Maintain accurate and up to date records including regular and timely updating of CRM
  • To support continual process and service improvement
  • To undertake such other tasks as considered appropriate by your Line Manager or Chief Executive

Contact and Communication

  • With individuals and businesses wishing to grow their businesses
  • With external partners, funders and stakeholders
  • With colleagues and partners to projects

KEY PERFORMANCE MEASURES

  • Achievement of key contractual targets
  • Businesses correctly advised and signposted on services and support available
  • Ensuring delivery of the Group’s business plan objectives and targets
  • Colleagues satisfaction with support for specific projects
  • Adherence to all Data Protection, Confidentiality and Compliance protocols
  • Meeting prescribed targets relating to our quality and contractual standards, including ensuring the CRM system is up-to-date at all times.

Financial Accountability – None

Employees responsible for – None

PERSON SPECIFICATION

Requirement:

Education, training and qualifications

Essential

  • Educated to Level 3 standard or equivalent

Desirable

  • Professional business qualification

Skills, knowledge and abilities

Essential

  • Ability to work accurately and to tight deadlines.
  • Good communication skills, written and oral.
  • Presentation skills including the use of Powerpoint
  • Flexibility – the role will require significant flexibility in being able to work across a range of projects, and with a range of stakeholders
  • Strong organisational (including time management)
  • Determining the businesses needs by questioning and listening to business – both face to face and telephone
  • Highly developed networking skills
  • Numeracy, computer skills, including the use of spreadsheets, word processing and other relevant software packages
  • Knowledge of the local economy and wider economic influences
  • Preparation and delivery of presentations
  • Identification and signposting of leads

Desirable

  • Credit analysis and risk/debt management
  • Financial analysis/credit assessment
  • Coaching and/or mentoring
  • Decision making
  • Understanding of marketing and sales
  • An understanding of the projects being delivered and target beneficiaries
  • An understanding of the range of business support, training and finance offered

Experience

Essential

  • Working with and providing advice to, and understanding the needs of, businesses (of different sizes and sectors) and stakeholders
  • Customer Service Representative or business support/enquiry handling background

Desirable

  • Previous experience in a commercial/financial environment
  • Previous inward investment/commercial property experience

Personal attributes

Essential

  • The ability to work as part of a team, within an office environment but also self-motivated to work alone in a peripatetic capacity
  • Ability to work with a range of people including the general public, partners and public sector colleagues.
  • The ability to work to deadlines, with good time management and efficient work patterns.
  • Ability to work on own initiative
  • Creativity – the ability to generate solutions for businesses
  • Ability to establish and build relationships with external parties, other business partners and key influencers
  • Ability to assimilate new information readily and to apply it practically

Role Specific Requirements

  • Ability and flexibility to travel within the county and more widely to ensure the delivery of outcomes is an essential of this role
  • Networking is a core part of the role and you may be expected to attend these events outside of the core working hours
  • It is expected that the successful applicant will have access to a suitable vehicle which will need to be insured for business use. Costs incurred for vehicle use for activities in connection with the position will be reimbursed at an agreed rate per month.

Closing date: Friday 27th July

Please email info@ldbgroup.co.uk with a copy of your CV to request an application form.


Business East Sussex Support Sessions come to Brighton!

The team at Business East Sussex are pleased to announce they will be exhibiting at this year’s Let’s Do Business Brighton exhibition as part of the innovative new Enterprise Zone. The zone, sponsored by Barclays Eagle Labs will feature local business support services offering exhibitors and exhibition goers the opportunity to find out about business growth, funding and support sessions.

Among the support services on offer from the BES business experts, will be access to finance including grants that are available now for SMEs in the East Sussex area. Available through the European Regional Development Fund, the grants available for businesses in the region start from £1,000 and go up to a maximum of £10,000. The Enterprise Zone support sessions will enable companies to find out if they could be eligible and how to begin the application process.

There will also be the opportunity to put questions to Business East Sussex’s Business Support Navigators in real time following previous support sessions instrumented via the hashtag #AskFred. The Business East Sussex team, made up of 10 business experts, each with their own area of expertise, will also be informing visitors about free events taking place in the local business community including Ready for Business events for start-ups and entrepreneurs, and marketing workshops to help businesses with promotion.

This year’s exhibition takes place at a new venue, the Amex Stadium in Falmer on June 14th and will offer an exciting array of speakers, stands and networking opportunities. For those wanting to make the most out of the day, there will be a pre-event networking breakfast with Juice FM at the Stadium, and post-expo exhibitors and visitors are invited to network in the Sussex Skills Solutions Lounge while watching the first game of the 2018 World Cup.

The Business East Sussex team have a wealth of experience offering support services and funding to a number of businesses from a variety of industries – you can read about ways they’ve recently helped other businesses and may be able to help you too by visiting our case study page. In total over the last 12 months, the 10-strong team has engaged with over a thousand businesses, as well as offering support consultations to 450.

Business East Sussex is hoping to extend its offering of support and access to funding to more female entrepreneurs across the county, following a successful 12 months helping female led businesses. This has led to Business East Sussex sponsoring the Medium Business category at the JP South Events Women in Business awards taking place this July. Judging for the event takes place on 29th May and the panel will include a member of the Business East Sussex team.

Ian Smallwood, Head of Business Services for Business East Sussex says “The Business East Sussex team is often out and about in East Sussex meeting businesses and spreading the word about how owners can benefit from our services. It’s great to be a part of this year’s Enterprise Zone, which makes life for busy and time poor business owners easy by offering a number of support services all under one roof. The Business East Sussex team is looking forward to meeting everyone on stand B1 on June 14th.”

To find out how Business East Sussex could help your business please visit the contact us page.

To find out more about the Let’s Do Business exhibition and Enterprise Zone, or to pre-register please visit letsdobusiness.org/brighton-expo


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