We are Hiring: Growth Hub Navigator

JOB TITLE– Growth Hub Navigator

TEAM – Business East Sussex

LOCATION – Hastings

REPORTING TO – Growth Hub Manager

SALARY – £25,000-£27,000

CLOSING DATE: 27th July 2018 (Interviews expected w/c 6th August)

Please email info@ldbgroup.co.uk with a copy of your CV to request an application form.

MAIN PURPOSE OF THE ROLE

To raise awareness of the support available through the Growth Hub to help businesses to grow

KEY RESPONSIBILITIES

  • To promote the services of the Growth Hub
  • Represent the Growth Hub at appropriate marketing events, exhibitions, networking events and other relevant meetings
  • Proactively build market awareness of services through social media, building relationships, networks and client referrals
  • Identify the most appropriate referrals to both local and national providers
  • Ensure impartial and transparent referrals to local, national and private providers
  • Determining the businesses needs by questioning and listening to their requirements
  • Completion of business diagnostics and ongoing support
  • Follow-up referrals with businesses and providers to monitor take-up and level of satisfaction
  • Relationship management
  • Maintain accurate and up to date records including regular and timely updating of CRM
  • To support continual process and service improvement
  • To undertake such other tasks as considered appropriate by your Line Manager or Chief Executive

Contact and Communication

  • With individuals and businesses wishing to grow their businesses
  • With external partners, funders and stakeholders
  • With colleagues and partners to projects

KEY PERFORMANCE MEASURES

  • Achievement of key contractual targets
  • Businesses correctly advised and signposted on services and support available
  • Ensuring delivery of the Group’s business plan objectives and targets
  • Colleagues satisfaction with support for specific projects
  • Adherence to all Data Protection, Confidentiality and Compliance protocols
  • Meeting prescribed targets relating to our quality and contractual standards, including ensuring the CRM system is up-to-date at all times.

Financial Accountability – None

Employees responsible for – None

PERSON SPECIFICATION

Requirement:

Education, training and qualifications

Essential

  • Educated to Level 3 standard or equivalent

Desirable

  • Professional business qualification

Skills, knowledge and abilities

Essential

  • Ability to work accurately and to tight deadlines.
  • Good communication skills, written and oral.
  • Presentation skills including the use of Powerpoint
  • Flexibility – the role will require significant flexibility in being able to work across a range of projects, and with a range of stakeholders
  • Strong organisational (including time management)
  • Determining the businesses needs by questioning and listening to business – both face to face and telephone
  • Highly developed networking skills
  • Numeracy, computer skills, including the use of spreadsheets, word processing and other relevant software packages
  • Knowledge of the local economy and wider economic influences
  • Preparation and delivery of presentations
  • Identification and signposting of leads

Desirable

  • Credit analysis and risk/debt management
  • Financial analysis/credit assessment
  • Coaching and/or mentoring
  • Decision making
  • Understanding of marketing and sales
  • An understanding of the projects being delivered and target beneficiaries
  • An understanding of the range of business support, training and finance offered

Experience

Essential

  • Working with and providing advice to, and understanding the needs of, businesses (of different sizes and sectors) and stakeholders
  • Customer Service Representative or business support/enquiry handling background

Desirable

  • Previous experience in a commercial/financial environment
  • Previous inward investment/commercial property experience

Personal attributes

Essential

  • The ability to work as part of a team, within an office environment but also self-motivated to work alone in a peripatetic capacity
  • Ability to work with a range of people including the general public, partners and public sector colleagues.
  • The ability to work to deadlines, with good time management and efficient work patterns.
  • Ability to work on own initiative
  • Creativity – the ability to generate solutions for businesses
  • Ability to establish and build relationships with external parties, other business partners and key influencers
  • Ability to assimilate new information readily and to apply it practically

Role Specific Requirements

  • Ability and flexibility to travel within the county and more widely to ensure the delivery of outcomes is an essential of this role
  • Networking is a core part of the role and you may be expected to attend these events outside of the core working hours
  • It is expected that the successful applicant will have access to a suitable vehicle which will need to be insured for business use. Costs incurred for vehicle use for activities in connection with the position will be reimbursed at an agreed rate per month.

Closing date: Friday 27th July

Please email info@ldbgroup.co.uk with a copy of your CV to request an application form.


Business East Sussex: our successful year in numbers

Here at Business East Sussex we had a great year in 2017.

But don’t just take our word for it. Check out our infographic  below. It outlines  how successful we were in helping businesses and entrepreneurs across the East Sussex region.

We’re delighted to say we agreed grants of £325k, helped start 12 news businesses and invested £1.25m in the East Sussex economy thanks to our grants and business support.

So, why not tap into the support we can offer?

Help

Like In Situ Site Investigation did when it needed specialist equipment to help it progress its business. The St Leonards-based firm, which is a specialist in geotechnical and geo-environmental site investigation, bought a brand new Morooka rig which has been added to its fleet of specialist investigation equipment. As Phil Harper, In Situ’s Finance Director, explained at the time: “Working with Business East Sussex to obtain the £8k we needed for it was easy enough. Some forms, but lots of guidance on them. I’d definitely recommend for other businesses to use the service.”

If you’re an entrepreneur with an idea for a new business or an established company that needs help to grow then get in touch with us… we’re happy to help.

You can email us at info@businesseastsussex.org.uk or visit our website on www.businesseastsussex.org.uk.

 


The past 12 months for Business East Sussex

BES team portrait

Some of the team from Business East Sussex

Taking a look back over the last 12 months has really highlighted what an exceptionally busy time it has been for the Business East Sussex (BES) Team.

The service has directly delivered grants in excess of £250k and has also helped businesses within the East Sussex region gain access to further finance of £2 million.

Over this year the BES team has now grown to a team of 11 with specialist advisors in Business-Start Up, Strategic planning and Finance coming on board.

What’s more, the team has been out and about networking; meeting entrepreneurs across the county and it has also delivered its own series of acclaimed events.

During the past year, BES has helped over 300 businesses across the region – whether that was by offering advice or access to funding. One of the biggest sources of funding that BES has helped to deliver in 2017 has been the South-East Business Boost grants scheme. Dozens of companies and business from across the county have already benefitted, including high tech engineering, micro-breweries and musical instrument manufacturers.

Commenting on the past year, Ian Smallwood, Head of Business Services for BES, said: “This has been a tremendous year for Business East Sussex. We have worked with and supported more businesses than ever before and it is great to see what a difference our support and the finance can make to individual businesses. It is also pleasing to see so many of the ambitious entrepreneurs in the county, seeing opportunities, even in the present environment, and taking up the challenge by investing in their businesses”.

At the start of the year BES was able to offer advice on an uninspiring budget. Following a snap election called by Teresa May, the advice from BES was: “keep calm and don’t panic.”

Earlier in the year BES also approached the issue of cyber security – with a series of events on how people could protect their systems and enhance them further by moving over to the cloud.  This was particularly relevant after the global cyberattack that crippled the NHS computer systems!

BES have also addressed General Data Protection Regulation, legislation that will affect the majority of businesses but is still not fully understood. An interactive workshop highlighted how businesses could be compliant with the new legislation and turn it to a competitive advantage.

Diversification by entering new markets at home and abroad can spread business risk and increase income and BES was at the forefront of a campaign to get East Sussex exporting, in conjunction with the Department of International Trade (DIT). The UK exported a staggering £305 billion worth of goods and services in the year to March 2017 and BES held an event with DIT to highlight the fact that barriers to international trade were not as a big as many SMEs think. Opticals entrepreneur Jason Kirk, of Kirk & Kirk, gave his first-hand experience of reaching international markets to the meeting.

The chancellor’s autumn speech provided another opportunity for BES to engage with businesses across the county through live tweeting comment on budget announcements as they happened and a blog round up of the highlights of the speech within two hours of the chancellor sitting down.

Ian went on to say: “Despite the uncertain business environment 2017 has been a great year for BES and East Sussex businesses and our new team of experienced advisors will allow us to provide even more advice and finance to the businesses of East Sussex into 2018 and beyond. We’ll be out there talking to businesses and running more events than ever over the coming months”

To find out how Business East Sussex could help your business survive and thrive contact us now on: info@businesseastsussex.org.uk

 

 

 

 

 


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