2. Selling online

As well as the general rules for distance selling, there are some extra rules for selling online.

You must:

  • list the steps involved in a customer placing an order
  • acknowledge receipt of any orders electronically as soon as possible
  • take reasonable steps to allow customers to correct any errors in their order
  • let customers know what languages are available to them
  • make sure customers can store and reproduce your terms and conditions, ie these can be downloaded and printed off
  • give your email address
  • give your VAT number (if your business is registered for VAT)
  • give clear prices and delivery costs for your products

You could be classed as a trader if you sell goods or services. If you’re trading, you’re self-employed.

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