4. After you make your claim

The person or business who owes you money (the ‘defendant’) must respond to your claim within 14 days of receiving it.

What to do if you get paid

Tell the defendant when you’ve received their payment.

If you’ve been paid or made an offer you’re happy with, you must also either:

If you don’t get a response

You can ask the court to order the defendant to pay if they don’t respond to your claim.

To do this, you can either:

If you disagree with the response

You might have to go to a court hearing if:

  • the defendant says they don’t owe you any money
  • they disagree with the amount you’ve claimed
  • you don’t agree with how they’ve offered to repay you

The court will send you a questionnaire asking for more information on the case.

If your claim is under £10,000, you’ll be asked if you’d like to use the court’s small claims mediation service to reach an agreement with the defendant.

Fill in the questionnaire and return it to the court. You’ll have to pay an extra court fee.

You might be able to get some of your court fees refunded if you settle out of court before the hearing.

The judge might not award you costs if they think you’ve made no effort to agree out of court.

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