JOB TITLE– Growth Hub Navigator

TEAM – Business East Sussex

LOCATION – Hastings

REPORTING TO – Growth Hub Manager

SALARY – £25,000-£27,000

CLOSING DATE: 27th July 2018 (Interviews expected w/c 6th August)

Please email info@ldbgroup.co.uk with a copy of your CV to request an application form.

MAIN PURPOSE OF THE ROLE

To raise awareness of the support available through the Growth Hub to help businesses to grow

KEY RESPONSIBILITIES

  • To promote the services of the Growth Hub
  • Represent the Growth Hub at appropriate marketing events, exhibitions, networking events and other relevant meetings
  • Proactively build market awareness of services through social media, building relationships, networks and client referrals
  • Identify the most appropriate referrals to both local and national providers
  • Ensure impartial and transparent referrals to local, national and private providers
  • Determining the businesses needs by questioning and listening to their requirements
  • Completion of business diagnostics and ongoing support
  • Follow-up referrals with businesses and providers to monitor take-up and level of satisfaction
  • Relationship management
  • Maintain accurate and up to date records including regular and timely updating of CRM
  • To support continual process and service improvement
  • To undertake such other tasks as considered appropriate by your Line Manager or Chief Executive

Contact and Communication

  • With individuals and businesses wishing to grow their businesses
  • With external partners, funders and stakeholders
  • With colleagues and partners to projects

KEY PERFORMANCE MEASURES

  • Achievement of key contractual targets
  • Businesses correctly advised and signposted on services and support available
  • Ensuring delivery of the Group’s business plan objectives and targets
  • Colleagues satisfaction with support for specific projects
  • Adherence to all Data Protection, Confidentiality and Compliance protocols
  • Meeting prescribed targets relating to our quality and contractual standards, including ensuring the CRM system is up-to-date at all times.

Financial Accountability – None

Employees responsible for – None

PERSON SPECIFICATION

Requirement:

Education, training and qualifications

Essential

  • Educated to Level 3 standard or equivalent

Desirable

  • Professional business qualification

Skills, knowledge and abilities

Essential

  • Ability to work accurately and to tight deadlines.
  • Good communication skills, written and oral.
  • Presentation skills including the use of Powerpoint
  • Flexibility – the role will require significant flexibility in being able to work across a range of projects, and with a range of stakeholders
  • Strong organisational (including time management)
  • Determining the businesses needs by questioning and listening to business – both face to face and telephone
  • Highly developed networking skills
  • Numeracy, computer skills, including the use of spreadsheets, word processing and other relevant software packages
  • Knowledge of the local economy and wider economic influences
  • Preparation and delivery of presentations
  • Identification and signposting of leads

Desirable

  • Credit analysis and risk/debt management
  • Financial analysis/credit assessment
  • Coaching and/or mentoring
  • Decision making
  • Understanding of marketing and sales
  • An understanding of the projects being delivered and target beneficiaries
  • An understanding of the range of business support, training and finance offered

Experience

Essential

  • Working with and providing advice to, and understanding the needs of, businesses (of different sizes and sectors) and stakeholders
  • Customer Service Representative or business support/enquiry handling background

Desirable

  • Previous experience in a commercial/financial environment
  • Previous inward investment/commercial property experience

Personal attributes

Essential

  • The ability to work as part of a team, within an office environment but also self-motivated to work alone in a peripatetic capacity
  • Ability to work with a range of people including the general public, partners and public sector colleagues.
  • The ability to work to deadlines, with good time management and efficient work patterns.
  • Ability to work on own initiative
  • Creativity – the ability to generate solutions for businesses
  • Ability to establish and build relationships with external parties, other business partners and key influencers
  • Ability to assimilate new information readily and to apply it practically

Role Specific Requirements

  • Ability and flexibility to travel within the county and more widely to ensure the delivery of outcomes is an essential of this role
  • Networking is a core part of the role and you may be expected to attend these events outside of the core working hours
  • It is expected that the successful applicant will have access to a suitable vehicle which will need to be insured for business use. Costs incurred for vehicle use for activities in connection with the position will be reimbursed at an agreed rate per month.

Closing date: Friday 27th July

Please email info@ldbgroup.co.uk with a copy of your CV to request an application form.

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